- Article 1. Summary
- Article 2. Definition of Terms
- Article 3. Ambassador Club Management Hotel
- Article 4. Membership registration and card issuing
- Article 5. Card use and management
- Article 6. Point savings and use
- Article 7. Point expiry period
- Article 8. Membership grades and privileges
- Article 9. Member rights
- Article 10. Membership withdrawal, loss of qualification, and point processing
- Article 11. Service change and termination
- Article 12. Revision of terms, etc.
- Article 13. Privacy protection
- Article 14. Responsibility for copyright and terms of violation
- Article 15. Interpretation of terms and court of jurisdiction
Article 1. Summary
The Ambassador Club (“Member”) by the Ambassador Hotel Group (Grand Ambassador Seoul associated with Pullman, Pullman Ambassador Changwon, Gyeongwonjae Ambassador Incheon Associated with Accor, Novotel Ambassador Seoul Gangnam, Novotel Ambassador Seoul Doksan, Novotel Ambassador Suwon, Novotel Ambassador Daegu, Novotel Ambassador Busan, ibis Styles Ambassador Seoul Gangnam, ibis Styles Ambassador Seoul Myeongdong, ibis Ambassador Seoul Myeongdong, ibis Ambassador Seoul Insadong, ibis Ambassador Suwon, ibis Ambassador Busan City Centre, ibis Ambassador Busan Haeundae, ibis budget Ambassador Seoul Dongdaemun, ibis budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).
Article 2. Definition of Terms
- “Ambassador Hotel Group“ (“Hotel”) is the Ambassador Hotel operated domestically.
- “Ambassador Club member“ (“Member”) is a customer who has agreed to the present clauses, who has registered to the Hotel for the Ambassador Club card, who has been issued the card by the Hotel, and whose Ambassador Club card has not yet expired.
- “Ambassador Club Card“ (“Card”) is a membership card approved by the Hotel for normal use of Ambassador Club services.
- “Ambassador Club Service "(“Service”) is the general term for benefits provided by the Hotel to the Member, such as discounts and points accumulation.
- “Membership Club Registration Channel” (“Registration Channel”) is the channel wherein the Hotel, website, mobile membership app, phone, and points are stated.
- “Ambassador Club Places of Use” (“Places of Use”) are the Hotels where the Ambassador Club card stated on the website and points can be used.
- “Ambassador Club Terms“ (“Terms”) are defined in order for the Hotel to provide Members with Services.
- “Point“ is the mileage saved based on the earning rate announced by the Hotel when the Member purchases products from the Hotel. Its value is defined by the Hotel and may be changed based on the revision of terms.
- “Accumulated Points“ are the total points accumulated based on the earning rate announced by the Hotel when a Member purchases products from the Hotel.
- “Usable Points” are the points that the Member can use to purchase products, etc., from the points saved based on the earning rates announced by the Hotel, excluding points that have already been used.
- “ID“ is the letter and number combination approved by a company named in the membership for identification and service use by the Member.
- “Password“ is the letter and number combination set by the Member to protect the privacy of the Member of the corresponding ID.
Article 3. Ambassador Club Management Hotel
An Ambassador Club Management Hotel is an Ambassador Hotel operating an Ambassador Club. The Ambassador Club Management Hotel can be viewed in the [AMBASSADOR CLUB] tab on the official webpage (www.ambatel.com).
If the member has reserved a room or a restaurant at an Ambassador Hotel that is no longer operating an Ambassador Club or is in the process of withdrawing membership before the actual stay or use, the member will not receive any membership services in the relevant hotel. Special provision services will be terminated from the day a hotel withdraws its Ambassador brand or leaves its business branch, even if the member has made reservations beforehand.
Article 4. Membership registration and card issuing
Customers who wish to use this service must fill out the application form provided by the hotel, consent to the Privacy Policy, and then apply for membership. The hotel will issue a card to the customer when an application is submitted and customer credentials have been evaluated based on criteria set by the hotel.
Given membership number when joining the website could be checked through ambatel.com PC and mobile App/web channel.
No more than two people can share the card and points saved in several different cards cannot be combined. Minors under the age of 19, corporations, societies, or other categories set by the hotel cannot apply for membership.
All information written in the registration form is assumed to be true. Members who enter false names or information cannot receive legal protection and may receive service restrictions.
After applying for the service through the registration channel, the card must be registered by creating an ID at the hotel website. The hotel holds no responsibility for any inconveniences occurring from not registering the card. The management responsibility of the ID and password belongs to the member, the ID and password must not be used by a third party, and if the ID or password has been stolen or is being used by a third party, the hotel must be notified immediately and its instructions followed.
The member must abide by these terms of service.
Article 5. Card use and management
When desiring transaction of points for purchases, the card must be shown. The hotel may ask for private information in order to confirm identification of the member showing the card. In this case, the member must accept the request of the hotel in order to receive normal services.
The card is for private use only and, without prior consent from the hotel, cannot be lent, delegated, or used for insurance purposes. The hotel holds no responsibility for any losses from lending, delegating, or using the card for insurance purposes, nor is it responsible for any losses arising from not taking action after being aware that another person had used the card.
The member must take responsibility for the card and if the card is damaged, lost, or stolen due to negligence or deliberation, and the hotel must be notified of this immediately. If the hotel receives a notification of card damage, loss, or theft, the hotel must immediately register the incident and take other necessary measures, such as terminating the card. The hotel holds no responsibility for any losses which have occurred before notification of the incident to the hotel.
Article 6. Point savings and use
6.1 Saving
When purchasing a product viable for the savings service, the member will receive savings based on the method and rates of Ambassador Club regulations as notified by the hotel in the Terms of Service. Ambassador Club card points are saved for spent fees designated to be viable for savings, excluding tax and other costs set by the hotel. Decimal points are removed before being saved.
- Room
-
- Restaurant
-
- - Savings rate : 1%
- - Food and beverage fees.
- Banquet
-
- - Savings rate : 0.5%
- - Food and beverage fees.
Exempt from savings: discounted fees, tax, some promotions, minibar/room service/vouchers/coupons/points used, reservations, and travel agency products from a website other than www.ambatel.com, overlapping card points from another membership.
A member can request point adjustments by submitting receipt documents to the hotel within 30 days from the day of the point-applicable transaction. If the hotel determines the request is valid, points will be adjusted within four weeks. If the hotel determines that the saved points of a member re invalid, points can be adjusted after a notification letter or email is sent to the member.
Point savings from a stay in a room is only applicable if the reservation was made directly to the hotel, on the official website (www.ambatel.com), or by using an official app. Points can be saved based on the fee paid by the member for the stay, for a maximum of two rooms per stay. In this instance, the member must stay in person and points are given based on the number of nights stayed by the member.
If a member presents the membership card and another discount card during the transaction of a product purchase and requests a dual savings or discount, the hotel can refuse. However, in the case of a paid membership card or a partnership credit card of which the hotel was notified of beforehand, the transaction will first receive the discount then have the points saved. This may change depending on the hotel's decision.
Points are not saved for payments made before membership registration. Also, points which are saved in violation of these terms can be deleted or the service cancelled without notification.
6.2 Use
Accumulated points are converted to usable points on the date of point receipt, and usable points can be used when the accumulated points are greater than the minimum usable points set by the hotel. Members with enough usable points can use points to partially or completely pay fees when purchasing a product at locations designated beforehand by the hotel. Designated locations in which points can be used and regulations regarding accumulated points can be found on the homepage, Terms of Service, etc. These may change depending on the hotel's decision.
Point use: 1 point = KRW 1 / can be used in units of 1,000
Article 7. Point expiry period
Points are effective for two years from the month of saving, and after two years from the first month of saving the points expire on a first-in first-out basis on the last day of every month at 24:00 hours. Expired points cannot be restored by any means. Saved points cannot be provided as cash and cannot be exchanged for vouchers or other products.
Article 8. Membership grades and privileges
Based on the conditions set by the hotel, the AMBASSADOR CLUB categorizes the membership grades into four classifications: Classic, Silver, Gold, and Platinum.
- Criteria
-
- - Classic : Immediately upon joining AMBASSADOR CLUB
- - Silver : KRW 1,000,000 or more paid a year / upon joining AMBASSADOR PLUS CLUB
- - Gold : KRW 3,000,000 or more paid a year
- - Platinum : KRW 10,000,000 or more paid a year
A member receives the Classic grade immediately upon joining the AMBASSADOR CLUB, and must fulfill the criteria set by the hotel to maintain or receive a grade promotion. Every 1st day of the month, membership grade will be adjusted according to the total amount paid(VAT excluded) during recent 12 months for rooms, F&B outlets, and banquet, and the given grade is valid for 12 months.
Privileges in addition to discounts, points, savings, etc. are offered to members of Silver grade or higher. Privileges are only offered to the member in person and the relevant reservation must be applicable for point savings. Grade based privileges are detailed in the [Ambassador Club] section on www.ambatel.com. The hotel may change the grade composition, privileges, and contents based on management status. In the event of changing privileges and contents, members are notified via electronic mail or a method designated at the hotel or the homepage. If an intention to withdraw membership is not communicated within one month of receiving the above notification, it is assumed that the change in Terms of Service has been agreed to.
Article 9. Member rights
A member has the right to check various privileges and points by logging into the hotel website or making an inquiry to the hotel. A member can be notified via an upload on the homepage, email, etc. of program change details, information, and points. The hotel holds no responsibility for inconveniences due to a member's negligence in checking the electronic letter or by providing incorrect information.
Article 10. Membership withdrawal, loss of qualification, and point processing
A member can request withdrawal of membership via a self-chosen method including, in person, email, or phone at any time, and the hotel will proceed with the necessary steps for membership withdrawal as soon as possible. At this moment, all saved points expire and the relevant member's account is terminated. In the case of Section ③, membership is terminated without notification.
- ① If false information is written in the application form.
- ② If the services related to points saving and use, under these Terms of Service, are used for inappropriate purposes.
- ③ If the member is deceased.
- ④ If the member violates or misuses the relevant laws regarding hotel use and services and points.
- ⑤ If interfering with another member's use of service or threatening the transaction order by stealing information, etc.
- ⑥ If the member violates the duty of members as regulated in these Terms of Service.
- ⑦ If the member is interfering with the normal operations of the hotel.
A member who has lost qualifications due to the above reasons can appeal that the relevant reason was not due to their deliberation or negligence. In this case the hotel will evaluate the validity of the member's appeal and, if it is determined to be valid, normal access to services will be restored for the member.
The withdrawal of membership by request or the removal of qualifications based on the above reasons is confirmed in the following instances:
- ① On the day membership withdrawal is requested or on the day the member is notified of loss of qualifications.
- ② In the case of loss of qualifications due to the death of a member, the loss of qualification is confirmed on the day of death.
When membership is withdrawn by request, all point savings can no longer be used and points expire automatically on the day of the request. If qualifications are lost due to reasons listed above, points saved up to the day of qualification loss are automatically deleted.
Article 11. Service change and termination
The hotel has the right to put into effect changes, adjustments, and implementation of new terms of use after notifying the member if there is a valid reason to change, adjust, or implement new terms regarding hotel service use.
The hotel will provide services until the self-determined date of service termination, and in the case of terminating a service due to circumstances, the service can be terminated by notifying the members in person or by email 90 days before termination.
After termination of service the member cannot receive point savings benefits at the hotel, the existing points must be used until a separately determined date, and if the points are not used by then, they automatically expire.
Article 12. Revision of terms, etc.
The hotel can revise the terms of use if its necessity has been validated for the proper operation of member services, and the effects of revision applies to all members under this contract. Members will be notified of the revised terms by email or on the homepage 30 days before implementation and, if in effect, from the date officially stated in the revised terms. If no intention to withdraw membership is communicated within one month of the official publishing of the revised terms, it is assumed that the revised terms have been agreed to.
Article 13. Privacy protection
The hotel abides by the privacy protection policy set by the relevant legislation and hotel in order to protect the users' privacy, including registered user information. The hotel holds no responsibility for any information exposed due to the fault of the user. The hotel can maintain a separate privacy policy in order to protect the members' private information.
The hotel uses collected private information only in the categories stated in the Consent of Collection, Provision, and Use of Private Information as agreed to by the member for the optimization of member services, customer target marketing for a more active service, etc. Although by principle the hotel must conduct the processing and management of collected private information within itself, if necessary the work may be consigned partially or completely to companies designated by the hotel.
The member must immediately notify the hotel of any changes in private information provided to the hotel. The hotel does not take any responsibility for any losses due to the negligence to do so.
Article 14. Responsibility for copyright and terms of violation
All responsibility of violation of the terms set by the hotel is held by the violator and, if another party was harmed by this violation, they must be compensated by the violator.
The copyright and intellectual property rights for materials within the hotel homepage www.ambatel.com belong to the hotel, and must not be used or made available for a third party to use for profit making purposes by copying, transmitting, publishing, distributing, broadcasting, or other method without prior approval from the hotel.
Article 15. Interpretation of terms and court of jurisdiction
The member agrees that the interpretation and implementation of these terms must sufficiently reflect the position of the hotel, in consideration that the services are provided to the customers using the hotel on a good will dimension, points are offered free of charge, etc. The Seoul Central District Court holds jurisdiction for any conflicts related to these terms.
Supplementary Notes: These terms were last revised on December 1, 2015.
* These terms may be changed based on the decision of the hotel.
Membership Guide