Seohansa Corporation | 287, Dongho-ro, Jung-gu, Seoul, Republic of Korea | CEO Lee Seungso | Company Registration Number 203-81-43548 | Registration number for mail-order sale: Jung-gu No. 0755 | Copyright (c) 2024 Ambassador Hotel Group. All rights Reserved.

THE AMBASSADOR
SEOUL - A PULLMAN HOTEL 287, Dongho-ro, Jung-gu, Seoul
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THE AMBASSADOR SEOUL - A PULLMAN HOTEL

THE AMBASSADOR SEOUL - A PULLMAN HOTEL, which has the history of Seoul since 1955, is located in the heart of Korea’s capital. With luxurious 264 guestrooms and 40 serviced residences offering a blend of the best heritage and modern comfort in an atmosphere of classical grandeur and timeless elegance. We welcome you to the ultimate dining destination with the Premium Live Buffet ‘THE KING’s’, Gourmet Grocery Dining ‘1955 Groceria’. For your healthy life, The leisure facilities include an indoor swimming pool, fitness, Yoga and Screen golf. At the end of your busy day, you look forward to having a relaxation moment at Urban Escape. THE AMBASSADOR SEOUL - A PULLMAN welcomes you to a true and timeless palace experience along with impeccable facilities and top-notch service. Enjoy your treasured moments with us.

옥의 티를 찾아라 앱다운로드 개인정보 업데이트

Agreements and Terms

  1. Article 1. Summary
  2. Article 2. Definition of Terms
  3. Article 3. Ambassador Club Management Hotel
  4. Article 4. Membership registration and card issuing
  5. Article 5. Card use and management
  6. Article 6. Point savings and use
  7. Article 7. Point expiry period
  8. Article 8. Membership grades and privileges
  9. Article 9. Member rights
  10. Article 10. Membership withdrawal, loss of qualification, and point processing
  11. Article 11. Service change and termination
  12. Article 12. Revision of terms, etc.
  13. Article 13. Privacy protection
  14. Article 14. Responsibility for copyright and terms of violation
  15. Article 15. Interpretation of terms and court of jurisdiction

Article 1. Summary

The Ambassador Club (“Member”) by the Ambassador Hotel Group (Grand Ambassador Seoul associated with Pullman, Pullman Ambassador Changwon, Gyeongwonjae Ambassador Incheon Associated with Accor, Novotel Ambassador Seoul Gangnam, Novotel Ambassador Seoul Doksan, Novotel Ambassador Suwon, Novotel Ambassador Daegu, Novotel Ambassador Busan, ibis Styles Ambassador Seoul Gangnam, ibis Styles Ambassador Seoul Myeongdong, ibis Ambassador Seoul Myeongdong, ibis Ambassador Seoul Insadong, ibis Ambassador Suwon, ibis Ambassador Busan City Centre, ibis Ambassador Busan Haeundae, ibis budget Ambassador Seoul Dongdaemun, ibis budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).

Article 2. Definition of Terms

  • “Ambassador Hotel Group“ (“Hotel”) is the Ambassador Hotel operated domestically.
  • “Ambassador Club member“ (“Member”) is a customer who has agreed to the present clauses, who has registered to the Hotel for the Ambassador Club card, who has been issued the card by the Hotel, and whose Ambassador Club card has not yet expired.
  • “Ambassador Club Card“ (“Card”) is a membership card approved by the Hotel for normal use of Ambassador Club services.
  • “Ambassador Club Service "(“Service”) is the general term for benefits provided by the Hotel to the Member, such as discounts and points accumulation.
  • “Membership Club Registration Channel” (“Registration Channel”) is the channel wherein the Hotel, website, mobile membership app, phone, and points are stated.
  • “Ambassador Club Places of Use” (“Places of Use”) are the Hotels where the Ambassador Club card stated on the website and points can be used.
  • “Ambassador Club Terms“ (“Terms”) are defined in order for the Hotel to provide Members with Services.
  • “Point“ is the mileage saved based on the earning rate announced by the Hotel when the Member purchases products from the Hotel. Its value is defined by the Hotel and may be changed based on the revision of terms.
  • “Accumulated Points“ are the total points accumulated based on the earning rate announced by the Hotel when a Member purchases products from the Hotel.
  • “Usable Points” are the points that the Member can use to purchase products, etc., from the points saved based on the earning rates announced by the Hotel, excluding points that have already been used.
  • “ID“ is the letter and number combination approved by a company named in the membership for identification and service use by the Member.
  • “Password“ is the letter and number combination set by the Member to protect the privacy of the Member of the corresponding ID.

Article 3. Ambassador Club Management Hotel

An Ambassador Club Management Hotel is an Ambassador Hotel operating an Ambassador Club. The Ambassador Club Management Hotel can be viewed in the [AMBASSADOR CLUB] tab on the official webpage (www.ambatel.com).

If the member has reserved a room or a restaurant at an Ambassador Hotel that is no longer operating an Ambassador Club or is in the process of withdrawing membership before the actual stay or use, the member will not receive any membership services in the relevant hotel. Special provision services will be terminated from the day a hotel withdraws its Ambassador brand or leaves its business branch, even if the member has made reservations beforehand.

Article 4. Membership registration and card issuing

Customers who wish to use this service must fill out the application form provided by the hotel, consent to the Privacy Policy, and then apply for membership. The hotel will issue a card to the customer when an application is submitted and customer credentials have been evaluated based on criteria set by the hotel.

Given membership number when joining the website could be checked through ambatel.com PC and mobile App/web channel.

No more than two people can share the card and points saved in several different cards cannot be combined. Minors under the age of 19, corporations, societies, or other categories set by the hotel cannot apply for membership.

All information written in the registration form is assumed to be true. Members who enter false names or information cannot receive legal protection and may receive service restrictions.

After applying for the service through the registration channel, the card must be registered by creating an ID at the hotel website. The hotel holds no responsibility for any inconveniences occurring from not registering the card. The management responsibility of the ID and password belongs to the member, the ID and password must not be used by a third party, and if the ID or password has been stolen or is being used by a third party, the hotel must be notified immediately and its instructions followed.

The member must abide by these terms of service.

Article 5. Card use and management

When desiring transaction of points for purchases, the card must be shown. The hotel may ask for private information in order to confirm identification of the member showing the card. In this case, the member must accept the request of the hotel in order to receive normal services.

The card is for private use only and, without prior consent from the hotel, cannot be lent, delegated, or used for insurance purposes. The hotel holds no responsibility for any losses from lending, delegating, or using the card for insurance purposes, nor is it responsible for any losses arising from not taking action after being aware that another person had used the card.

The member must take responsibility for the card and if the card is damaged, lost, or stolen due to negligence or deliberation, and the hotel must be notified of this immediately. If the hotel receives a notification of card damage, loss, or theft, the hotel must immediately register the incident and take other necessary measures, such as terminating the card. The hotel holds no responsibility for any losses which have occurred before notification of the incident to the hotel.

Article 6. Point savings and use

6.1 Saving

When purchasing a product viable for the savings service, the member will receive savings based on the method and rates of Ambassador Club regulations as notified by the hotel in the Terms of Service. Ambassador Club card points are saved for spent fees designated to be viable for savings, excluding tax and other costs set by the hotel. Decimal points are removed before being saved.

Room
  • - Savings rate : 5%
Restaurant
  • - Savings rate : 1%
  • - Food and beverage fees.
Banquet
  • - Savings rate : 0.5%
  • - Food and beverage fees.

Exempt from savings: discounted fees, tax, some promotions, minibar/room service/vouchers/coupons/points used, reservations, and travel agency products from a website other than www.ambatel.com, overlapping card points from another membership.

A member can request point adjustments by submitting receipt documents to the hotel within 30 days from the day of the point-applicable transaction. If the hotel determines the request is valid, points will be adjusted within four weeks. If the hotel determines that the saved points of a member re invalid, points can be adjusted after a notification letter or email is sent to the member.

Point savings from a stay in a room is only applicable if the reservation was made directly to the hotel, on the official website (www.ambatel.com), or by using an official app. Points can be saved based on the fee paid by the member for the stay, for a maximum of two rooms per stay. In this instance, the member must stay in person and points are given based on the number of nights stayed by the member.

If a member presents the membership card and another discount card during the transaction of a product purchase and requests a dual savings or discount, the hotel can refuse. However, in the case of a paid membership card or a partnership credit card of which the hotel was notified of beforehand, the transaction will first receive the discount then have the points saved. This may change depending on the hotel's decision.

Points are not saved for payments made before membership registration. Also, points which are saved in violation of these terms can be deleted or the service cancelled without notification.

6.2 Use

Accumulated points are converted to usable points on the date of point receipt, and usable points can be used when the accumulated points are greater than the minimum usable points set by the hotel. Members with enough usable points can use points to partially or completely pay fees when purchasing a product at locations designated beforehand by the hotel. Designated locations in which points can be used and regulations regarding accumulated points can be found on the homepage, Terms of Service, etc. These may change depending on the hotel's decision.

Point use: 1 point = KRW 1 / can be used in units of 1,000

Article 7. Point expiry period

Points are effective for two years from the month of saving, and after two years from the first month of saving the points expire on a first-in first-out basis on the last day of every month at 24:00 hours. Expired points cannot be restored by any means. Saved points cannot be provided as cash and cannot be exchanged for vouchers or other products.

Article 8. Membership grades and privileges

Based on the conditions set by the hotel, the AMBASSADOR CLUB categorizes the membership grades into four classifications: Classic, Silver, Gold, and Platinum.

Criteria
  • - Classic : Immediately upon joining AMBASSADOR CLUB
  • - Silver : KRW 1,000,000 or more paid a year / upon joining AMBASSADOR PLUS CLUB
  • - Gold : KRW 3,000,000 or more paid a year
  • - Platinum : KRW 10,000,000 or more paid a year

A member receives the Classic grade immediately upon joining the AMBASSADOR CLUB, and must fulfill the criteria set by the hotel to maintain or receive a grade promotion. Every 1st day of the month, membership grade will be adjusted according to the total amount paid(VAT excluded) during recent 12 months for rooms, F&B outlets, and banquet, and the given grade is valid for 12 months.

Privileges in addition to discounts, points, savings, etc. are offered to members of Silver grade or higher. Privileges are only offered to the member in person and the relevant reservation must be applicable for point savings. Grade based privileges are detailed in the [Ambassador Club] section on www.ambatel.com. The hotel may change the grade composition, privileges, and contents based on management status. In the event of changing privileges and contents, members are notified via electronic mail or a method designated at the hotel or the homepage. If an intention to withdraw membership is not communicated within one month of receiving the above notification, it is assumed that the change in Terms of Service has been agreed to.

Article 9. Member rights

A member has the right to check various privileges and points by logging into the hotel website or making an inquiry to the hotel. A member can be notified via an upload on the homepage, email, etc. of program change details, information, and points. The hotel holds no responsibility for inconveniences due to a member's negligence in checking the electronic letter or by providing incorrect information.

Article 10. Membership withdrawal, loss of qualification, and point processing

A member can request withdrawal of membership via a self-chosen method including, in person, email, or phone at any time, and the hotel will proceed with the necessary steps for membership withdrawal as soon as possible. At this moment, all saved points expire and the relevant member's account is terminated. In the case of Section ③, membership is terminated without notification.

  1. ① If false information is written in the application form.
  2. ② If the services related to points saving and use, under these Terms of Service, are used for inappropriate purposes.
  3. ③ If the member is deceased.
  4. ④ If the member violates or misuses the relevant laws regarding hotel use and services and points.
  5. ⑤ If interfering with another member's use of service or threatening the transaction order by stealing information, etc.
  6. ⑥ If the member violates the duty of members as regulated in these Terms of Service.
  7. ⑦ If the member is interfering with the normal operations of the hotel.

A member who has lost qualifications due to the above reasons can appeal that the relevant reason was not due to their deliberation or negligence. In this case the hotel will evaluate the validity of the member's appeal and, if it is determined to be valid, normal access to services will be restored for the member.

The withdrawal of membership by request or the removal of qualifications based on the above reasons is confirmed in the following instances:

  1. ① On the day membership withdrawal is requested or on the day the member is notified of loss of qualifications.
  2. ② In the case of loss of qualifications due to the death of a member, the loss of qualification is confirmed on the day of death.

When membership is withdrawn by request, all point savings can no longer be used and points expire automatically on the day of the request. If qualifications are lost due to reasons listed above, points saved up to the day of qualification loss are automatically deleted.

Article 11. Service change and termination

The hotel has the right to put into effect changes, adjustments, and implementation of new terms of use after notifying the member if there is a valid reason to change, adjust, or implement new terms regarding hotel service use.

The hotel will provide services until the self-determined date of service termination, and in the case of terminating a service due to circumstances, the service can be terminated by notifying the members in person or by email 90 days before termination. After termination of service the member cannot receive point savings benefits at the hotel, the existing points must be used until a separately determined date, and if the points are not used by then, they automatically expire.

Article 12. Revision of terms, etc.

The hotel can revise the terms of use if its necessity has been validated for the proper operation of member services, and the effects of revision applies to all members under this contract. Members will be notified of the revised terms by email or on the homepage 30 days before implementation and, if in effect, from the date officially stated in the revised terms. If no intention to withdraw membership is communicated within one month of the official publishing of the revised terms, it is assumed that the revised terms have been agreed to.

Article 13. Privacy protection

The hotel abides by the privacy protection policy set by the relevant legislation and hotel in order to protect the users' privacy, including registered user information. The hotel holds no responsibility for any information exposed due to the fault of the user. The hotel can maintain a separate privacy policy in order to protect the members' private information.

The hotel uses collected private information only in the categories stated in the Consent of Collection, Provision, and Use of Private Information as agreed to by the member for the optimization of member services, customer target marketing for a more active service, etc. Although by principle the hotel must conduct the processing and management of collected private information within itself, if necessary the work may be consigned partially or completely to companies designated by the hotel.

The member must immediately notify the hotel of any changes in private information provided to the hotel. The hotel does not take any responsibility for any losses due to the negligence to do so.

Article 14. Responsibility for copyright and terms of violation

All responsibility of violation of the terms set by the hotel is held by the violator and, if another party was harmed by this violation, they must be compensated by the violator.

The copyright and intellectual property rights for materials within the hotel homepage www.ambatel.com belong to the hotel, and must not be used or made available for a third party to use for profit making purposes by copying, transmitting, publishing, distributing, broadcasting, or other method without prior approval from the hotel.

Article 15. Interpretation of terms and court of jurisdiction

The member agrees that the interpretation and implementation of these terms must sufficiently reflect the position of the hotel, in consideration that the services are provided to the customers using the hotel on a good will dimension, points are offered free of charge, etc. The Seoul Central District Court holds jurisdiction for any conflicts related to these terms.

Supplementary Notes: These terms were last revised on December 1, 2015.

* These terms may be changed based on the decision of the hotel.

  1. Article 1. Purpose
  2. Article 2. Terms’ effectiveness and changes
  3. Article 3. Business
  4. Article 4. Member registration
  5. Article 5. Classification of new members and renewed members
  6. Article 6. Membership cards and usage fee payments
  7. Article 7. Membership service provisions and use
  8. Article 8. Member coupon use
  9. Article 9. Member information change
  10. Article 10. Hotel use
  11. Article 11. Loss of membership qualifications
  12. Article 12. Withdrawal and refund
  13. Article 13. Adjustment of registration fee
  14. Article 14. Privacy protection
  15. Article 15. Revision
  16. Article 16. Court of jurisdiction

Article 1. Purpose

"The objective of these terms is to set forth the basic items related to the registration qualifications and procedure for services provided to the Ambassador Plus member (“Member”) by the Ambassador Hotel Group (THE AMBASSADOR SEOUL - A PULLMAN HOTEL, Gyeongwonjae Ambassador Incheon associated with Accor, Novotel Ambassador Seoul Gangnam, Mercure Ambassador Seoul Hongdae, ibis Styles Ambassador Seoul Gangnam, ibis Ambassador Seoul Myeongdong, ibis Styles Ambassador Seoul Myeongdong, ibis Ambassador Seoul Insadong are collectively referred to as “Hotel” hereinafter)."

Article 2. Terms’ effectiveness and changes

  • ① The present terms are in effect when announced or relayed to the Member during his or her new registration or re-registration by electronic mail or other means.
  • ② The Hotel can change the contents of these terms; as with Section 1 above, they are in effect when announced or relayed to the Member.

Article 3. Business

  • ① The management right for the present Member Services provided is held by the Hotel.
  • ② The Hotel may use separate service companies for the Service management of a Member.

Article 4. Member registration

  • ① Members who wish to use the present Service should undergo the fixed registration procedure set by the Hotel and, after payment of the annual membership fee, receive the membership card by completing the registration on the Member list.
  • ② All information in the registration documents are assumed to be true. Any Member who does not enter his/her real name or who enters invalid information will not receive legal protection from the Hotel and may experience service restrictions.
  • ③ The Member must abide by the terms set forth by the Club Amber service.

Article 5. Classification of new members and renewed members

A newly registered customer is assumed to be a new member if renewal occurs one month after the expiry date.

  • ① New member: A member who has paid the annual fee for the first time for this service or a member who has re-registered one month after the expiry date.
  • ② Renewed member: A member who re-registered within 1 month from the expiration date of the validity period of this service.
  • ③ The benefits of a new and renewed member may differ depending on the hotel's decisions.

Article 6. Membership cards and usage fee payments

  • ① The 'hotel' will issue a membership within 10 days of completing registration (excluding weekends and holidays).
  • ② No one other than the member may use the card.
  • ③ If the member wishes get a card re-issued due to loss or damage, the club manager must be notified and a membership card re-issued by following the re-issue application procedure.
  • ④ Responsibility for all inconveniences occurring before notification of loss belongs to the member.
  • ⑤ Discounts and other services are offered only to the registered member in person, and corporations cannot apply for membership.

Article 7. Membership service provisions and use

  • ① The expiry period for the membership service and card is one year from the date of payment.
  • ② When the member is using membership services or using hotels and partner businesses of the hotels, the membership card must be shown to receive member privileges.
  • ③ The membership card can only be used by the member in person and cannot be lent or delegated to other people.

Article 8. Member coupon use

  • ① Coupons provided for the benefit of this membership service can be used for and by the hotel.
  • ② Member coupons can not be delegated.
  • ③ No coupons are re-issued in the event of loss, damage, or theft.
  • ④ There may be restrictions on coupon use and membership benefits for some businesses and promotions.
  • ⑤ Coupons can only be used within their expiry period.

Article 9. Member information change

The member has a duty to notify the hotel in the event of change in registered information and the hotel holds no responsibility for inconveniences resulting from the failure to do so.

Article 10. Hotel use

The hotel has the authority to put into effect changes, adjustments, and implementations of new terms after notifying the member if there is a valid reason to change, adjust, or implement new terms of use.

Article 11. Loss of membership qualifications

The hotel can suspend or terminate membership qualifications in the below cases and, in the event of suspension or termination, the paid annual fees are not refunded.

  • ① If the application form was filled out with false information.
  • ② If the membership card was used for inappropriate purposes (e.g., after registering for a membership card, the member profited by selling the free coupons, etc.)
  • ③ If the member has violated these terms.
  • ④ If the member disturbs the normal operations of the hotel.

Article 12. Withdrawal and refund

If the member wishes to withdraw from membership, it must occur within one month of registering, and the membership card and coupons provided must not have been used. In this case, a full refund is possible. However, if the member withdraws membership under conditions other than the above, a refund is not possible.

Article 13. Adjustment of registration fee

The annual fee of this service may be adjusted annually after price assessment based on the increase in utility costs, prices, and other economic factors.

Article 14. Privacy protection

  • ① The hotel abides by the privacy protection policy set by the related legislation and hotel in order to protect the users' privacy, including registered user information. The hotel is not responsible for any information exposed due to the fault of the user.
  • ② The hotel can maintain a separate privacy policy in order to protect members' private information.
  • ③ The hotel uses collected personal information only in the categories stated in the Collection, Provision, and Use of Personal Information Agreement as consented to by the member, for the optimization of member services, customer target marketing for a more active service, etc.
  • ④ Other items related to privacy protection is available on the homepage.

Article 15. Revision

The hotel can revise the terms of use if its necessity has been validated for the proper operation of member services, and the effects of revision apply to all members under this contract.

Article 16. Court of jurisdiction

The Seoul Central District Court is designated as the court of jurisdiction in the event of a dispute or lawsuit regarding contract rights and duties.

· View Previous AMBASSADOR PLUS CLUB membership terms and conditions

Privacy Policy

Ambassador Hotel Group (Seohansa Co., Ltd.) acknowledges the importance of protecting private information while making the utmost effort to make sure that private information provided to Ambassador Hotel Group is protected with regard to the use of services. Ambassador Hotel Group strictly complies with the “Personal Information Protection Act, ” “Act on Promotion of Information and Communications Network Utilization and Information Protection, Etc., ” and other related laws. By these acts, we determine “Privacy Policy” and display it within the company as well as on the landing page of www.ambatel.com. This ensures our guests that actions are taken at all times to protect guests’ private information.

Also, Ambassador Hotel Group will notify any changes in the processing of private information including date of change and content of change via notice or pop-up within website. WE also take adequate actions on the changes including displaying the changes within company so that guests could always acknowledge the changes.

The processing of private information by Ambassador Hotel Group is explained below.

  1. 1. Consent to collection and use of private information
  2. 2. Consent to providing information for provisions of service
  3. 3. Sharing private information with third parties
  4. 4. Period of use and saving private information
  5. 5. Destroying private information
  6. 6. Exercising rights of users (representatives)
  7. 7. Technical and managerial measures for protection of private information
  8. 8. Operating and refusing automatic collection of private information
  9. 9. Manager of protection of private information
  10. 10. Collecting feedback and complaint handling
  11. 11. Sending spam emails
  12. 12. Link Site
  13. 13. Duty of notification upon changes of policies

1. Consent to collection and use of private information

onsent to collect, use, and share private information based on processing of private information by Ambassador Hotel Group can be made by 1) Signing an “agreement that provides for collecting and using private information” attached to the “membership application;” 2) Agreeing over the phone after learning about private information processing on the website www.ambatelen.com from a membership management counselor; 3) Signing an agreement and delivering it via mail or other methods; and 4) Any other methods defined by related laws.

2. Consent to providing information for provisions of service

A. Items collected and purpose of use
Ambassador Hotel Group collects private information required for reservations and other services. Required information must be filled out for membership while optional information is not required for membership or use of services.

[Ambassador Club Membership]

1-1. Items(Mandatory)
  • - Contact: mobile number, e-mail
  • - Other: Name, birthday
1-2. Items(Optional)
  • - Other: FAX, wedding anniversary, occupation, Ambatel card number, Ambassador plus card number, preferred
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription form, website, smart phone application

[Online Reservation Members]

1-1. Items(Mandatory)
  • - Contact: Phone number, mobile number, e-mail
  • - Financial information: credit card no., validation date
  • - Other: gender, reservation name
1-2. Items(Optional)
  • - Contact: Fax, address, office number 
  • - Other: Company name, smoking, purpose of visit, period of stay, no. of guests
2. Objective
  • - Financial information (credit card number) for room reservation deposit
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Gender, guest preferences, etc.): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Website, smart phone application

[Voice of Customers]

1-1. Items(Mandatory)
  • - Contact: E-mail
  • - Other: Name
1-2. Items(Optional)
  • - Contact: Phone number, mobile number
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Gender, anniversary, etc.): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Website, smart phone application

[Ambassador Plus Membership Members]

1-1. Items(Mandatory)
  • - Contact: E-mail, mobile number
  • - Other: Name, birthday, gender, payment method
1-2. Items(Optional)
  • - Other: Nationality, name of company, title, address, Ambatel card
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Gender, anniversary, etc.): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form, Website, TM

[Jinsan Advantage Gold Membership]

1-1. Items(Mandatory)
  • - Contact: E-mail, mobile number
  • - Other: Name, birthday, gender, payment method
1-2. Items(Optional)
  • - Other: Nationality, name of company, title, address, Ambatel Card
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - NAB

[Sodowe Membership]

1-1. Items(Mandatory)
  • - Contact: Name, birthday, mobile number, address
1-2. Items(Optional)
  • - Other: Address
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Gender, anniversary, etc.): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - MAG

[Novotel Ambassador Daegu V.I.P. Membership]

1-1. Items(Mandatory)
  • - Contact: Name, mobile number, Address
1-2. Items(Optional)
  • - Other: Company title, mobile number
2. Objective
  • - Contact (E-mail, mobile number): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other(Address, etc): Better customer-specific service
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - NADG

[Guest Rooms Registration]

1-1. Items(Mandatory)
  • - Contact: Phone number, mobile number
  • - Other: Name
1-2. Items(Optional)
  • - Contact: Address, E-mail
  • - Other: Nationality
2. Objective
  • - Name, passport number, date of birth for identification and for registration and service access Credit card number for payment method for room reservation
  • - Contact (E-mail, mobile number, e-mail address, address): Contact/Notice for service delivery, delivery of notice, communication method
3. Retention
  • - Possession until a member's withdrawal

[A Bar Membership]

1-1. Items(Mandatory)
  • - Contact: Address, e-mail, phone number, mobile number
  • - Other: Name
1-2. Items(Optional)
  • - Other: Birthday, anniversary
2. Objective
  • - Contact: Contact/Notice for service delivery, delivery of notice, communication method
  • - Other(Gender, anniversary, etc.): (Gender, anniversary, etc.)
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - GAS
  • - NAG

[A Wedding Membership]

1-1. Items(Mandatory)
  • - Contact: Address, e-mail, phone number, mobile number
  • - Other: Name
1-2. Items(Optional)
  • - Other: Birthday, anniversary
2. Objective
  • - Contact: Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Guest identification
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - GAS

[Wedding Duo Card]

1-1. Items(Mandatory)
  • - Contact: Address, e-mail, phone number, mobile number
  • - Other: Name
1-2. Items(Optional)
  • - Other: Birthday, anniversary
2. Objective
  • - Name, date of birth for identification when registering and using services.
  • - Other (Name, etc.): Identification
3. Retention
  • - Possession until a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - NAD

[Fitness Club Membership]

1-1. Items(Mandatory)
  • - Unique identification: Resident registration number
  • - Contact: Address, phone number, mobile number, corporate membership of the staff
  • - Other: Name, family name, statement of corporate sector employees
1-2. Items(Optional)
  • - Other: Birthday, E-mail
2. Objective
  • - Identification information (resident registration number): Identification information for payment of acquisition tax when registering based on national tax law in Korea. 
  • - Contact (Phone number, address): Contact/Notice for service delivery, delivery of notice/direction, communication method
  • - Other (Gender, anniversary, etc.): Better customer-specific service
3. Retention
  • - possession until the day that a related law designates after a member's withdrawal
4. Method
  • - Subscription Form
5. Hotel
  • - GAS
  • - PACW
  • - NAG
  • - NAD
  • - NAS
  • - NADG
  • - NAB

[Wedding Contract]

1. Items(Mandatory)
  • - Contact: Name, phone number, e-mail
  • - Other: Address, mobile number, e-mail
2. Objective
  • - Contact: Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Guest identification
3. Retention
  • - possession until a member's request is made
4. Method
  • - Website, Subscription Form
5. Hotel
  • - GAS
  • - GAI
  • - PACW
  • - NAG
  • - NAD
  • - NAS
  • - NADG
  • - NAB
  • - IASW

[Banquet Contract]

1. Items(Mandatory)
  • - Contact: Name, mobile number, E-mail
  • - Other: Address, mobile number, e-mail
2. Objective
  • - Contact: Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Guest identification
3. Retention
  • - possession until a member's request is made
4. Method
  • - Website, Subscription Form
5. Hotel
  • - GAS
  • - GAI
  • - PACW
  • - NAG
  • - NAD
  • - NAS
  • - NADG
  • - NAB
  • - MAG
  • - IAG
  • - IAM
  • - IAI
  • - IASW
  • - IAB

[A Booker Membership]

1-1. Items(Mandatory)
  • - Contact: Company phone number, mobile number, address, e-mail
  • - Other: Name, Company name
1-2. Items(Optional)
  • - Other: Title, anniversary, marital status, hobby
2. Objective
  • - Contact (Phone number, address): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other(Name, company name, etc.): Guest identification
3. Retention
  • - possession until a member's request is made
4. Method
  • - Subscription Form
5. Hotel
  • - GAS
  • - NAG
  • - NAD

[Event Coupon]

1-1. Items(Mandatory)
  • - Contact: Mobile number, e-mail, address
  • - Other: Name
2. Objective
  • - Contact (Phone number, address, etc.): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Guest identification
3. Retention
  • - possession until a member's request is made
4. Method
  • - Subscription Form

[Guest Comment]

1-1. Items(Mandatory)
  • - Contact: mobile number, e-mail, address
  • - Other: Name
2. Objective
  • - Contact (Phone number, address, etc.): Contact/Notice for service delivery, delivery of notice, communication method
  • - Other (Name, etc.): Guest identification
3. Retention
  • - possession until a member's request is made
4. Method
  • - Subscription Form

[Job Application]

1. Items(Mandatory)
  • - Name, address, phone number, mobile number, e-mail, education, experiences, birthday, military
2. Objective
  • - Identification and recruitment
3. Retention
  • - possession for 6 months after an application form is turned in
4. Method
  • - Website. Application Form

[Report Center for Website Access Problems]

1. Items(Mandatory)
  • - Name, contact, e-mail
2. Objective
  • - Contact (Name, phone number, e-mail): Contact/Notice for confirmation and reply
3. Retention
  • - possession until the issue is solved
4. Method
  • - Website

Ambassador Hotel Group collects private information required for reservations and other services. Required information must be filled out for membership while optional information is not required for membership or use of services. GAS (Grand Ambassador Seoul), GAI(Gyeongwonjae Ambassador Incheon), PACW (Pullnam Ambassador Changwon), NAG (Novotel Ambassador Gangnam), NAD (Novotel Ambassador Doksan), NAS (Novotel Ambassador Suwon), NADG (Novotel Ambassador Daegu), NAB (Novotel Ambassador Busan), MAG (Mercure Ambassador Gangnam), ISAG (Ibis Styles Ambassador Gangnam), IAM (Ibis Ambassador Myeongdong), IASW (Ibis Ambassador Suwon), IAB (Ibis Ambassador Busan), IAI (Ibis Ambassador Insadong), IAD (Ibisbudgut Ambassador Dongdaemun), IAH (Ibisbudgut Ambassador Haeundae), IBAD (Ibis Budget Ambassador Dongdaemun), IBAH (Ibis Budget Ambassador Haeundae)

B. Consent to provision of information to outsourced companies
Ambassador Hotel Group outsources processing of private information to provide better services and convenience to our guests. In the case of outsourcing, we strictly express compliance to laws related to protection of private information, confidentiality of private information, prohibition of sharing information with third parties, liabilities, period of outsourcing, removal of information upon expiration via outsourcing agreements, and so on.

1. Matters entrusted
  • - Ambassador Plus Club Membership Invitation to subscribe to member services and member management
2. Information provided
  • - Website Member: Name, phone number 
  • - Ambatel Member: Name, phone number 
  • - A Plus Member: All information related to members
3. Outsourcing company
  • - GL Marketing Inc
1. Matters entrusted
  • - Ambassador Club Membership Point Service
2. Information provided
  • - Name, e-mail, phone number, address, point card number
3. Outsourcing company
  • - KICC
1. Matters entrusted
  • - E-mails for the transmission of subscription and reservation confirmation mail, SMS, LMS, replies to VOC, group newsletters, e-mail messages providing information related to points service
2. Information provided
  • - Name, e-mail, mobile number, contents
3. Outsourcing company
  • - Humuson Inc
1. Matters entrusted
  • - CRM system maintenance
2. Information provided
  • - All information related to membership
3. Outsourcing company
  • - Invenio Inc
1. Matters entrusted
  • - Information processing and repair and maintenance
2. Information provided
  • - Membership information, purchase- related information
3. Outsourcing company
  • - Korea Hewlett Packard, Basic Nine
1. Matters entrusted
  • - Operation, repair and maintenance of guest rooms and banquette facilities
2. Information provided
  • - Name, phone number, e-mail
3. Outsourcing company
  • - Micros Fidelio Korea
4. Hotel
  • - Novotel Ambassador Suwon excluded
1. Matters entrusted
  • - Development and operation of website content and online reservation system
2. Information provided
  • - All information related to membership
3. Outsourcing company
  • - Xento Inc
1. Matters entrusted
  • - Website user authentication (Secure Check)
2. Information provided
  • - Date of birth, gender, name, home/office phone number, address
3. Outsourcing company
  • - NICE Holdings
1. Matters entrusted
  • - Management of fitness club members
2. Information provided
  • - All information related to membership
3. Outsourcing company
  • - Health Olympus Inc
4. Hotel
  • - NAG
  • - NAD
  • - IAG
1. Matters entrusted
  • - Management of Jinsan Advantage Plus Members
2. Information provided
  • - All information related to membership
3. Outsourcing company
  • - Jinsan Life Style Co., Ltd.
4. Hotel
  • - NAB
1. Matters entrusted
  • - Banquet/Dining/Buffet Restaurant related payment procedure
2. Information provided
  • - Guest name, room number
3. Outsourcing company
  • - Sun Miracle
4. Hotel
  • - PAC
1. Matters entrusted
  • - Chinese restaurant related payment procedure
2. Information provided
  • - Guest name, room number
3. Outsourcing company
  • - Mandarin Pullman
4. Hotel
  • - PAC
  • Period of use: until membership withdrawal
  • Period saved: until membership withdrawal

3. Sharing private information with third parties

Ambassador Hotel Group identifies the recipient of private information, purpose of using private information, items of private information provided, and period of use of private information. No private information will be provided to any third parties without consent unless stated below:

  • 1) If consent from guests is given.
  • 2) If there are legal regulations on Communication Privacy Protection Laws, Privacy Act, Act on Promotion of Information and Communication Network Utilization and information Protection, Law of Real Name Financial Transaction, Use and Protection of Credit Information Act, The Telecommunications Basic Act, The Telecommunications Business Act, Law for Consumer Protection, and Criminal Procedure Law (Even in cases of investigative agencies demanding private information for administrative or investigative purposes based on such regulations, it will only be provided in possession of a warrant or confirmation of the institution).
  • 3) Private information could be shared or provided to allied companies to provide better services. A process of consent shall be provided via e-mail, website, phone, or written form with regard to recipient of private information, purpose of private information, items of private information provided, and so on. No sharing or providing of private information is allowed without guest consent.
Businesses entrusted
  • - New Kyeong-seong rentcar
Purpose of provision
  • - Reservation of and information related to limousine services
Information provided
  • - Name
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Cinustack
Purpose of provision
  • - Information concerning content production
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Unis/SG Comm
Purpose of provision
  • - Notice for the use of music play services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Future and Option
Purpose of provision
  • - Information on musical performance services
Information provided
  • - Name, phone number, e-mail
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Hassel
Purpose of provision
  • - Information related to photography services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - The Party and Flower
Purpose of provision
  • - Information related to birthday party and photo table services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Seoul Rent-a-Car service
Purpose of provision
  • - Reservation of and information related to limousine services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Mustbe Rent-a-Car service
Purpose of provision
  • - Reservation of and information related to limousine services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Hilton limousine KT limousine
Purpose of provision
  • - Reservation of and information related to limousine services
Information provided
  • - Name, phone number, address
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - This Party
Purpose of provision
  • - Birthday and photo table
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Bijouparty
Purpose of provision
  • - Birthday costume rental
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Photolive
Purpose of provision
  • - Information related to photography services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.
Businesses entrusted
  • - Erencom
Purpose of provision
  • - Seminar equipment rental services
Information provided
  • - Name, phone number
Period of holding
  • - Until termination of the service
Note
  • - There is no restriction to the service, should you disagree with providing your personal information, but note that you are not provided with the purpose of provision.

4. Period of use and saving private information

Your private information will be destroyed with no delay upon withdrawal of membership or achievement of collecting and using private information. In case of provision to third parties, we will order them to destroy the information. Ambassador Hotel Group will only use the information for the purpose of storage and the period of storage is outlined as below.

  1. 1) Record of agreement or subscription
    • - Reason for storing: Customer protective laws in online commerce
    • - Period of storage: 5 years
  2. 2) Record of payment settlement and provision of merchandise
    • - Reason for storing: Customer protective laws in online commerce
    • - Reason for storing: Customer protective laws in online commerce
  3. 3) Record of customer complaints or disputes
    • - Reason of storage: Customer protective laws in online commerce
    • - Period of storage: 3 years
  4. 4) Other cases with guests’ consent: period of guests’ consent
  5. 5) Implementation of rules of expiration date of private information
    • - Regarding the Law on Data Communication Network (Clause 2 of Article 29 and a revised enforcement decree Article 16), Ambassador Hotel Group stores separately the private information of online members who have not used our services for more than a year (Implemented August 18, 2015).

5. Destroying private information

Ambassador Hotel Group destroys private information with no delay upon achievement of collecting and using private information. The process and methods of destruction is outlined as below.

  1. 1) Procedure of destruction
    1. - Private information saved for membership will be destroyed in a designated period defined internally or by related law upon achievement of purpose.
    2. - Private information will only be used for purposes allowed by related laws.
  2. 2) Methods of destruction
    1. - Printed private information will be destructed via shredder or burned.
    2. - Electronic forms of private information will be deleted permanently.

6. Exercising rights of users (representatives)

Users have the right to request membership withdrawal or termination of reading, modification, or process via phone or email to the person in charge of private information.

In case of a request for modification, the relevant information will not be used or provided. If the wrong information has been provided to third parties, a prompt notice of modification will be given to the third parties. The use of private information can be terminated except for inevitable cases, such as compliance with related laws, or possible physical harm to others, as well as infringements on assets or any other benefits.

Ambassador Hotel Group will handle private information deleted or terminated by request of users in compliance with “period of storage and use and the information” will not be read or used. Ambassador Hotel Group complies with related laws, such as Tourism Promotion Law, and prohibits membership for those less than 19 years of age.

7. Technical and managerial measures for protection of private information

Ambassador Hotel Group handles users’ private information with technical and managerial measures to protect private information. The private information process system is protected by a firewall system, and cookies are backed up to prevent counterfeit or falsification. Your private information is protected by a password. The password is accessible only by the user and any modification of personal information can be made by the user with the password.

Please do not disclose your password to anyone. Ambassador Hotel Group does not take any responsibility for the security of your password.

Neither Ambassador Hotel Group nor its employees will ask for your password via email or any other methods. After using the online services of Ambassador Hotel Group, please log out and close your web browser. When using public PCs, follow this step to prevent disclosing your private information to others. Ambassador Hotel Group takes technical measures outlined below to prevent loss, disclosure, or damage of your private information by hacking and so on.

  1. 1) Encoding password and private information
  2. 2) Security with password
  3. 3) Vaccine program or any preventive measure for PC viruses
  4. 4) Security system to safely send private information via password algorithms
  5. 5) Firewall system
  6. 6) Other technical measures, including data back-up

Ambassador Hotel Group only has a limited number of people handling your private information. These employees are regularly trained on security to prevent any disclosure of your private information. Also, the required process for access and management of your private information will be prepared for employees while identifying the staff in charge and providing an ID and password.

  1. 1) Regular training on protection of private information for private information handlers
  2. 2) Compliance with the internal audit process on protection of private information
  3. 3) Control of access to IT team and other security areas

8. Operating and refusing automatic collection of private information

Ambassador Hotel Group uses the cookie system to save and use your private information while operating the homepage. A cookie is a tiny text file sent from the server used for Ambassador Hotel Group to your browser and saved in your hard-disk. According to the security policy of your browser, you can decide whether to accept cookies or not.

  1. 1) Information collected by cookies and purpose of use
    1. A. Collected information: ID, access IP, log, content and other service information
    2. B. Purpose of use
      • - Provision of distinguished information upon your interest.
      • - Analyze the frequency and time of visit for members and non-members for target marketing and an upgrade of services.
      • - Provide opportunities to join various events hosted by Ambassador Hotel Group and provide distinguished information based upon individual interest.
  2. 2) You have the right to opt into cookies. Therefore, you can control the level of information collection via cookies on your web browser.
    • A. Go to [Menu] [Internet Option]-[Security]-[Custom Level] and control the level of information collection by cookies.
    • B. You can either check each time a cookie is saved or deny all cookies. A difficulty might arise when you reject cookies.

9. Manager of protection of private information

Ambassador Hotel Group has a designated department and person responsible for the protection of private information and handling of users’ complaints. You can report any complaints with regard to private information to the responsible person or department. Ambassador Hotel Group will fully respond to users’ reports in a prompt manner.

[GAS]

General Manager for Privacy Information
  • - Name/Title: Jeon Yeong-cheol Director
  • - Position: Business assistant team
  • - TEL: (02) 2270-3399
  • - E-mail: ycjun@ambatel.com
Manager for Private Information
  • - Name/Title: Lee Don-min Rep. director
  • - Position: Seohansa Co., Ltd.
  • - TEL: (02) 2275-1101
  • - E-mail: bruce@ambatel.com
Officer for Private Information
  • - Name/Title: Kim Su-jin Manager
  • - Position: Seohan Sa Human resources team
  • - TEL: (02) 2270-3247
  • - E-mail: ambdohr@ambatel.com
Note
  • - Seohan Sa

[GWAI]

Manager for Private Information
  • - Name/Title: Kim Kwang-wook Rep. director
  • - Position: Ambassadors
  • - TEL: (02) 531-6201
  • - E-mail: amb@ambatel.com
Officer for Private Information
  • - Name/Title: Jo Dal General manager
  • - Position: Seohan Sa Incheon Han-ok Hotel business team
  • - TEL: (032) 729-1101
  • - E-mail: mrjoe@ambatel.com
Note
  • - Seohan Sa

[PAC]

Manager for Private Information
  • - Name/Title: Choi Ung-gi Rep. director
  • - Position: Hanlim Pullman Ambassador
  • - TEL: (055) 600-0771
  • - E-mail: ceo@pullmanchangwon.com
Officer for Private Information
  • - Name/Title: Ryu Seong-hyun Senior assistant
  • - Position: Hanlim Pullman Ambassador computer room
  • - TEL: (055) 600-0786
  • - E-mail: itmgr@pullmanchangwon.com
Note
  • - Hanlim Pullman Ambassador Chang-won

[NAG]

Manager for Private Information
  • - Name/Title: Kim Kwang-wook Rep. director
  • - Position: Ambassadors
  • - TEL: (02) 531-6201
  • - E-mail: amb@ambatel.com
Officer for Private Information
  • - Name/Title: Shim Jae-hwan Manager
  • - Position: Director human resources
  • - TEL: (02) 531-6454
  • - E-mail: nagdotc@ambatel.com
Note
  • - Ambassadors

[NAD]

Manager for Private Information
  • - Name/Title: Song Yeon-soon Rep. director
  • - Position: Ambatel
  • - TEL: (02) 838-1101
  • - E-mail: nadgm@ambatel.com
Officer for Private Information
  • - Name/Title: Lee Seok-hwan
  • - Position: Director human resources
  • - TEL: (02) 3282-6434 
  • - E-mail: nadgahrm@ambatel.com
Note
  • - Ambatel

[NAS]

Manager for Private Information
  • - Name/Title: Lee Kwang-un
  • - General managerPosition: AK Novotel Suwon
  • - TEL: (031) 547-6680
  • - E-mail: h8748-gm@accor.com
Officer for Private Information
  • - Name/Title: Oh Byeong-sup Team leader
  • - Position: AK Novotel Suwon
  • - TEL: (031) 547-6651
  • - E-mail: h8748-hr@accor.com
Note
  • - AK Novotel Suwon

[NADG]

Manager for Private Information
  • - Name/Title: Steve Choi General manage
  • - Position: Myeong-dong Tower Dae-gu
  • - TEL: (053) 664-1101
  • - E-mail: info@novoteldagu.com
Officer for Private Information
  • - Name/Title: Eo Su-in Team leader
  • - Position: Myeong-dong Tower Dae-gu sales&marketing
  • - TEL: (053) 664-1101
  • - E-mail: info@novoteldaegu.com
Note
  • - Myeong-dong Tower Dae-gu

[NAB]

Manager for Private Information
  • - Name/Title: Jeon Chang-hyun/General manager
  • - Position: NAB
  • - TEL: (051) 743-1234
  • - E-mail: gm@novotelbusan.com
Officer for Private Information
  • - Name/Title: Shin Jong-hwan Team leader
  • - Position: Haeundae Hotel
  • - TEL: (051) 743-1234
  • - E-mail: jhshin@novotelbusan.com
Note
  • - Jinsan Hotel & Resort Haeundae

[MAG]

Manager for Private Information
  • - Name/Title: Woo Hui-myeong Rep. director
  • - Position: Hui and Sun
  • - TEL: (02) 2052-1212
  • - E-mail: N/A
Officer for Private Information
  • - Name/Title: Kang Yong-won Team leader
  • - Position: Finance/HR
  • - TEL: (02) 2050-6006
  • - E-mail: acc1@mercureseoul.com
Note
  • - Hui and Sun

[ISAG]

Manager for Private Information
  • - Name/Title: Ju Myeong-gun Rep. director
  • - Position: Ambastel
  • - TEL: (02) 3011-8888
  • - E-mail: ibis-seoul@ambatel.com
Officer for Private Information
  • - Name/Title: Lee Seong-su Senior assistant
  • - Position: Director human resources
  • - TEL: (02) 3011-8031
  • - E-mail: ibisshr@ambatel.com
Note
  • - Ambastel

[IAM]

Manager for Private Information
  • - Name/Title: Ju Myeong-gun Rep. director
  • - Position: Ambastel
  • - TEL: (02) 3011-8888
  • - E-mail: ibis-seoul@ambatel.com
Officer for Private Information
  • - Name/Title: Lee Seong-su Senior assistant
  • - Position: Director human resources
  • - TEL: (02) 3011-8031
  • - E-mail: ibismhr1@ambatel.com
Note
  • - Ambastel

[IAIS]

Manager for Private Information
  • - Name/Title: Ju Myeong-gun Rep. director
  • - Position: Ambastel
  • - TEL: (02) 3011-8888
  • - E-mail: ibis-seoul@ambatel.com
Officer for Private Information
  • - Name/Title: Lee Seong-su Senior assistant
  • - Position: Director human resources
  • - TEL: (02) 3011-8031
  • - E-mail: ibisishrm@ambatel.com
Note
  • - Ambastel

[IAS]

Manager for Private Information
  • - Name/Title: Kim In-dong General manager
  • - Position: Hotel Angkor
  • - TEL: (031) 230-5100
  • - E-mail: ibissw.GM@ambatel.com
Officer for Private Information
  • - Name/Title: Lee So-jeong
  • - Position: Hotel Angkor Director human resources
  • - TEL: (031) 230-5130
  • - E-mail: ibiswhr@ambatel.com
Note
  • - Hotel Angkor

[IAB City Center]

Manager for Private Information
  • - Name/Title: Kim Cheon-kwan General manager
  • - Position: Sein Holdings
  • - TEL: (051) 930-1101
  • - E-mail: h7835-gm@ambatel.com
Officer for Private Information
  • - Name/Title: Kim Cheon-kwan General manager 
  • - Position: Sein Holdings
  • - TEL: (051) 930-1101
  • - E-mail: h7835-gm@ambatel.com
Note
  • - Sein Holdings

[ISAM]

Manager for Private Information
  • - Name/Title: Jo Min-suk General manager 
    •  
  • - Position: Seohan Tourism Development
  • - TEL: (051) 930-1101
  • - E-mail: h7835-hm@ambatel.com
Officer for Private Information
  • - Name/Title: Lee Seong-su Senior assistant
  • - Position: Seohan Tourism Development
  • - TEL: (051) 930-1140
  • - E-mail: h7835-sm1@ambatel.com
Note
  • - Seohan Tourism Development

[IBADDM]

Manager for Private Information
  • - Name/Title: Hwang Bo-suk General manager
  • - Position: Link K
  • - TEL: (02) 2079-8800
  • - E-mail: H9114-GM@accor.com
Officer for Private Information
  • - Name/Title: Yang Seong-gi General manager
  • - Position: Link K
  • - TEL: (02) 2079-8801
  • - E-mail: H9114-GL@accor.com
Note
  • - Link K

[IBAH]

Manager for Private Information
  • - Name/Title: Yoo Jun-hyeong General manager
  • - Position: SJ Tourism Development
  • - TEL: (051) 901-1101
  • - E-mail: tommy.ryu@accor.com
Officer for Private Information
  • - Name/Title: Kim Sang-eun 
  • - Position: SJ Tourism Development
  • - TEL: (051) 901-1150
  • - E-mail: h9106-om@accor.com
Note
  • - SJ Tourism Development

[IADDM]

Manager for Private Information
  • - Name/Title: Lee Chang-yeong General manager 
  • - Position: Akal Hotel Management Korea 
  • - TEL: (02) 2160-8800 
  • - E-mail: h9644-gm@accor.com
Officer for Private Information
  • - Name/Title: Choi Hye-mi
  • - Position: Akal Hotel Management Korea
  • - TEL: (02) 2160-8806 
  • - E-mail: h9644-sm@accor.com
Note
  • - Akal Hotel Management Korea

[IAH]

Manager for Private Information
  • - Name/Title: Noh U-yeong General manager
  • - Position: Dongnam Holdings
  • - TEL: (051) 630-1199
  • - E-mail: h9643-gm@accor.com
Officer for Private Information
  • - Name/Title: Kim Kyeong-jin
  • - Position: Dongnam Holdings
  • - TEL: (051) 630-1140
  • - E-mail: h9643-sm@accor.com
Note
  • - Dongnam Holdings

10. Collecting feedback and complaint handling

Ambassador Hotel Group takes your opinions seriously. For any inquiries, please visit Ambassador Hotel Group or leave your inquiry at our website.

  • Customer Center: (82) 02-2270-1101 / URL http://www.ambatelen.com For any other inquiry on private information, please contact the offices listed below for assistance.
  • Report Center for Private Information Infringement: TEL 1336 / URL http://www.1336.or.kr
  • Supreme Prosecutor of Cybercrime Investigation Division: TEL (02) 3480-2000 / URL http://www.spo.go.kr
  • Korean National Police Agency Cyber Bureau: TEL (02) 392-0330 / URL http://www.netan.go.kr

11. Sending spam emails

Ambassador Hotel Group does not send spam emails for its profit to users who refuse to receive them. In the event that Ambassador Hotel Group sends online marketing emails for the purpose of introducing product information, the group name should be easily noticeable in the titles and content of the emails. There should also be an explanation of how to refuse such emails.

  1. 1) Title of email: The (Ad) phrase might not be included in the title, so the main information should be shown in the content of the email.
  2. 2) Content of emails
    • - oIt should specify how to refuse emails.
    • - It should specify whether a user agrees to receive emails or not.

12. Link Site

  1. A. Ambassador Hotel Group may provide its customers with links to its subsidiary websites or data. In such cases, the group is not reliable for the external services or data provided, as the group has no control over them.
  2. B. When moving to a separate website upon clicking a given link on the group's website, carefully review the privacy policy of that website, as the group is not related to the privacy policies of subsidiary sites.

13. Duty of notification upon changes of policies

This procedure of private information process was enacted as of November 15, 2007 and any changes, additions, or deletions due to modifications of related laws or security technology will be notified via the homepage of Ambassador Hotel Group.

  • - Date of Implementation on Private Information Procedure: November 15, 2007
  • - Date of Modification on Private Information Procedure: January 07, 2016
Older Privacy Policy

Membership Clause

  1. Article 1. Summary
  2. Article 2. Definition of Terms
  3. Article 3. Ambassador Club Management Hotel
  4. Article 4. Membership registration and card issuing
  5. Article 5. Card use and management
  6. Article 6. Point savings and use
  7. Article 7. Point expiry period
  8. Article 8. Membership grades and privileges
  9. Article 9. Member rights
  10. Article 10. Membership withdrawal, loss of qualification, and point processing
  11. Article 11. Service change and termination
  12. Article 12. Revision of terms, etc.
  13. Article 13. Privacy protection
  14. Article 14. Responsibility for copyright and terms of violation
  15. Article 15. Interpretation of terms and court of jurisdiction

Article 1. Summary

The Ambassador Club (“Member”) by the Ambassador Hotel Group (Grand Ambassador Seoul associated with Pullman, Pullman Ambassador Changwon, Gyeongwonjae Ambassador Incheon Associated with Accor, Novotel Ambassador Seoul Gangnam, Novotel Ambassador Seoul Doksan, Novotel Ambassador Suwon, Novotel Ambassador Daegu, Novotel Ambassador Busan, ibis Styles Ambassador Seoul Gangnam, ibis Styles Ambassador Seoul Myeongdong, ibis Ambassador Seoul Myeongdong, ibis Ambassador Seoul Insadong, ibis Ambassador Suwon, ibis Ambassador Busan City Centre, ibis Ambassador Busan Haeundae, ibis budget Ambassador Seoul Dongdaemun, ibis budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).

Article 2. Definition of Terms

  • “Ambassador Hotel Group“ (“Hotel”) is the Ambassador Hotel operated domestically.
  • “Ambassador Club member“ (“Member”) is a customer who has agreed to the present clauses, who has registered to the Hotel for the Ambassador Club card, who has been issued the card by the Hotel, and whose Ambassador Club card has not yet expired.
  • “Ambassador Club Card“ (“Card”) is a membership card approved by the Hotel for normal use of Ambassador Club services.
  • “Ambassador Club Service "(“Service”) is the general term for benefits provided by the Hotel to the Member, such as discounts and points accumulation.
  • “Membership Club Registration Channel” (“Registration Channel”) is the channel wherein the Hotel, website, mobile membership app, phone, and points are stated.
  • “Ambassador Club Places of Use” (“Places of Use”) are the Hotels where the Ambassador Club card stated on the website and points can be used.
  • “Ambassador Club Terms“ (“Terms”) are defined in order for the Hotel to provide Members with Services.
  • “Point“ is the mileage saved based on the earning rate announced by the Hotel when the Member purchases products from the Hotel. Its value is defined by the Hotel and may be changed based on the revision of terms.
  • “Accumulated Points“ are the total points accumulated based on the earning rate announced by the Hotel when a Member purchases products from the Hotel.
  • “Usable Points” are the points that the Member can use to purchase products, etc., from the points saved based on the earning rates announced by the Hotel, excluding points that have already been used.
  • “ID“ is the letter and number combination approved by a company named in the membership for identification and service use by the Member.
  • “Password“ is the letter and number combination set by the Member to protect the privacy of the Member of the corresponding ID.

Article 3. Ambassador Club Management Hotel

An Ambassador Club Management Hotel is an Ambassador Hotel operating an Ambassador Club. The Ambassador Club Management Hotel can be viewed in the [AMBASSADOR CLUB] tab on the official webpage (www.ambatel.com).

If the member has reserved a room or a restaurant at an Ambassador Hotel that is no longer operating an Ambassador Club or is in the process of withdrawing membership before the actual stay or use, the member will not receive any membership services in the relevant hotel. Special provision services will be terminated from the day a hotel withdraws its Ambassador brand or leaves its business branch, even if the member has made reservations beforehand.

Article 4. Membership registration and card issuing

Customers who wish to use this service must fill out the application form provided by the hotel, consent to the Privacy Policy, and then apply for membership. The hotel will issue a card to the customer when an application is submitted and customer credentials have been evaluated based on criteria set by the hotel.

Given membership number when joining the website could be checked through ambatel.com PC and mobile App/web channel.

No more than two people can share the card and points saved in several different cards cannot be combined. Minors under the age of 19, corporations, societies, or other categories set by the hotel cannot apply for membership.

All information written in the registration form is assumed to be true. Members who enter false names or information cannot receive legal protection and may receive service restrictions.

After applying for the service through the registration channel, the card must be registered by creating an ID at the hotel website. The hotel holds no responsibility for any inconveniences occurring from not registering the card. The management responsibility of the ID and password belongs to the member, the ID and password must not be used by a third party, and if the ID or password has been stolen or is being used by a third party, the hotel must be notified immediately and its instructions followed.

The member must abide by these terms of service.

Article 5. Card use and management

When desiring transaction of points for purchases, the card must be shown. The hotel may ask for private information in order to confirm identification of the member showing the card. In this case, the member must accept the request of the hotel in order to receive normal services.

The card is for private use only and, without prior consent from the hotel, cannot be lent, delegated, or used for insurance purposes. The hotel holds no responsibility for any losses from lending, delegating, or using the card for insurance purposes, nor is it responsible for any losses arising from not taking action after being aware that another person had used the card.

The member must take responsibility for the card and if the card is damaged, lost, or stolen due to negligence or deliberation, and the hotel must be notified of this immediately. If the hotel receives a notification of card damage, loss, or theft, the hotel must immediately register the incident and take other necessary measures, such as terminating the card. The hotel holds no responsibility for any losses which have occurred before notification of the incident to the hotel.

Article 6. Point savings and use

6.1 Saving

When purchasing a product viable for the savings service, the member will receive savings based on the method and rates of Ambassador Club regulations as notified by the hotel in the Terms of Service. Ambassador Club card points are saved for spent fees designated to be viable for savings, excluding tax and other costs set by the hotel. Decimal points are removed before being saved.

Room
  • - Savings rate : 5%
Restaurant
  • - Savings rate : 1%
  • - Food and beverage fees.
Banquet
  • - Savings rate : 0.5%
  • - Food and beverage fees.

Exempt from savings: discounted fees, tax, some promotions, minibar/room service/vouchers/coupons/points used, reservations, and travel agency products from a website other than www.ambatel.com, overlapping card points from another membership.

A member can request point adjustments by submitting receipt documents to the hotel within 30 days from the day of the point-applicable transaction. If the hotel determines the request is valid, points will be adjusted within four weeks. If the hotel determines that the saved points of a member re invalid, points can be adjusted after a notification letter or email is sent to the member.

Point savings from a stay in a room is only applicable if the reservation was made directly to the hotel, on the official website (www.ambatel.com), or by using an official app. Points can be saved based on the fee paid by the member for the stay, for a maximum of two rooms per stay. In this instance, the member must stay in person and points are given based on the number of nights stayed by the member.

If a member presents the membership card and another discount card during the transaction of a product purchase and requests a dual savings or discount, the hotel can refuse. However, in the case of a paid membership card or a partnership credit card of which the hotel was notified of beforehand, the transaction will first receive the discount then have the points saved. This may change depending on the hotel's decision.

Points are not saved for payments made before membership registration. Also, points which are saved in violation of these terms can be deleted or the service cancelled without notification.

6.2 Use

Accumulated points are converted to usable points on the date of point receipt, and usable points can be used when the accumulated points are greater than the minimum usable points set by the hotel. Members with enough usable points can use points to partially or completely pay fees when purchasing a product at locations designated beforehand by the hotel. Designated locations in which points can be used and regulations regarding accumulated points can be found on the homepage, Terms of Service, etc. These may change depending on the hotel's decision.

Point use: 1 point = KRW 1 / can be used in units of 1,000

Article 7. Point expiry period

Points are effective for two years from the month of saving, and after two years from the first month of saving the points expire on a first-in first-out basis on the last day of every month at 24:00 hours. Expired points cannot be restored by any means. Saved points cannot be provided as cash and cannot be exchanged for vouchers or other products.

Article 8. Membership grades and privileges

Based on the conditions set by the hotel, the AMBASSADOR CLUB categorizes the membership grades into four classifications: Classic, Silver, Gold, and Platinum.

Criteria
  • - Classic : Immediately upon joining AMBASSADOR CLUB
  • - Silver : KRW 1,000,000 or more paid a year / upon joining AMBASSADOR PLUS CLUB
  • - Gold : KRW 3,000,000 or more paid a year
  • - Platinum : KRW 10,000,000 or more paid a year

A member receives the Classic grade immediately upon joining the AMBASSADOR CLUB, and must fulfill the criteria set by the hotel to maintain or receive a grade promotion. Every 1st day of the month, membership grade will be adjusted according to the total amount paid(VAT excluded) during recent 12 months for rooms, F&B outlets, and banquet, and the given grade is valid for 12 months.

Privileges in addition to discounts, points, savings, etc. are offered to members of Silver grade or higher. Privileges are only offered to the member in person and the relevant reservation must be applicable for point savings. Grade based privileges are detailed in the [Ambassador Club] section on www.ambatel.com. The hotel may change the grade composition, privileges, and contents based on management status. In the event of changing privileges and contents, members are notified via electronic mail or a method designated at the hotel or the homepage. If an intention to withdraw membership is not communicated within one month of receiving the above notification, it is assumed that the change in Terms of Service has been agreed to.

Article 9. Member rights

A member has the right to check various privileges and points by logging into the hotel website or making an inquiry to the hotel. A member can be notified via an upload on the homepage, email, etc. of program change details, information, and points. The hotel holds no responsibility for inconveniences due to a member's negligence in checking the electronic letter or by providing incorrect information.

Article 10. Membership withdrawal, loss of qualification, and point processing

A member can request withdrawal of membership via a self-chosen method including, in person, email, or phone at any time, and the hotel will proceed with the necessary steps for membership withdrawal as soon as possible. At this moment, all saved points expire and the relevant member's account is terminated. In the case of Section ③, membership is terminated without notification.

  1. ① If false information is written in the application form.
  2. ② If the services related to points saving and use, under these Terms of Service, are used for inappropriate purposes.
  3. ③ If the member is deceased.
  4. ④ If the member violates or misuses the relevant laws regarding hotel use and services and points.
  5. ⑤ If interfering with another member's use of service or threatening the transaction order by stealing information, etc.
  6. ⑥ If the member violates the duty of members as regulated in these Terms of Service.
  7. ⑦ If the member is interfering with the normal operations of the hotel.

A member who has lost qualifications due to the above reasons can appeal that the relevant reason was not due to their deliberation or negligence. In this case the hotel will evaluate the validity of the member's appeal and, if it is determined to be valid, normal access to services will be restored for the member.

The withdrawal of membership by request or the removal of qualifications based on the above reasons is confirmed in the following instances:

  1. ① On the day membership withdrawal is requested or on the day the member is notified of loss of qualifications.
  2. ② In the case of loss of qualifications due to the death of a member, the loss of qualification is confirmed on the day of death.

When membership is withdrawn by request, all point savings can no longer be used and points expire automatically on the day of the request. If qualifications are lost due to reasons listed above, points saved up to the day of qualification loss are automatically deleted.

Article 11. Service change and termination

The hotel has the right to put into effect changes, adjustments, and implementation of new terms of use after notifying the member if there is a valid reason to change, adjust, or implement new terms regarding hotel service use.

The hotel will provide services until the self-determined date of service termination, and in the case of terminating a service due to circumstances, the service can be terminated by notifying the members in person or by email 90 days before termination. After termination of service the member cannot receive point savings benefits at the hotel, the existing points must be used until a separately determined date, and if the points are not used by then, they automatically expire.

Article 12. Revision of terms, etc.

The hotel can revise the terms of use if its necessity has been validated for the proper operation of member services, and the effects of revision applies to all members under this contract. Members will be notified of the revised terms by email or on the homepage 30 days before implementation and, if in effect, from the date officially stated in the revised terms. If no intention to withdraw membership is communicated within one month of the official publishing of the revised terms, it is assumed that the revised terms have been agreed to.

Article 13. Privacy protection

The hotel abides by the privacy protection policy set by the relevant legislation and hotel in order to protect the users' privacy, including registered user information. The hotel holds no responsibility for any information exposed due to the fault of the user. The hotel can maintain a separate privacy policy in order to protect the members' private information.

The hotel uses collected private information only in the categories stated in the Consent of Collection, Provision, and Use of Private Information as agreed to by the member for the optimization of member services, customer target marketing for a more active service, etc. Although by principle the hotel must conduct the processing and management of collected private information within itself, if necessary the work may be consigned partially or completely to companies designated by the hotel.

The member must immediately notify the hotel of any changes in private information provided to the hotel. The hotel does not take any responsibility for any losses due to the negligence to do so.

Article 14. Responsibility for copyright and terms of violation

All responsibility of violation of the terms set by the hotel is held by the violator and, if another party was harmed by this violation, they must be compensated by the violator.

The copyright and intellectual property rights for materials within the hotel homepage www.ambatel.com belong to the hotel, and must not be used or made available for a third party to use for profit making purposes by copying, transmitting, publishing, distributing, broadcasting, or other method without prior approval from the hotel.

Article 15. Interpretation of terms and court of jurisdiction

The member agrees that the interpretation and implementation of these terms must sufficiently reflect the position of the hotel, in consideration that the services are provided to the customers using the hotel on a good will dimension, points are offered free of charge, etc. The Seoul Central District Court holds jurisdiction for any conflicts related to these terms.

Supplementary Notes: These terms were last revised on December 1, 2015.

* These terms may be changed based on the decision of the hotel.

  1. Article 1. Purpose
  2. Article 2. Terms' effectiveness and changes
  3. Article 3. Business
  4. Article 4. Member registration
  5. Article 5. Classification of new members and renewed members
  6. Article 6. Membership cards and usage fee payments
  7. Article 7. Membership service provisions and use
  8. Article 8. Member coupon use
  9. Article 9. Member information change
  10. Article 10. Hotel use
  11. Article 11. Loss of membership qualifications
  12. Article 12. Withdrawal and refund
  13. Article 13. Adjustment of registration fee
  14. Article 14. Privacy protection
  15. Article 15. Revision
  16. Article 16. Court of jurisdiction

Article 1. Purpose

The objective of these terms is to set forth the basic items related to the registration qualifications and procedure for services provided to the Ambassador Plus member (“Member”) by the Ambassador Hotel Group (THE AMBASSADOR SEOUL, Gyeongwonjae Ambassador Incheon, Grand Mercure Ambassador Changwon, Novotel Ambassador Daegu, Ibis Styles Ambassador Seoul Gangnam, Ibis Styles Ambassador Seoul Myeongdong, Ibis Ambassador Seoul Myeongdong, Ibis Ambassador Seoul Insadong, Ibis Ambassador Suwon, Ibis Ambassador Busan, Ibis Ambassador Busan Haeundae, Ibis Budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).

Article 2. Terms' effectiveness and changes

  1. ① The present terms are in effect when announced or relayed to the Member during his or her new registration or re-registration by electronic mail or other means.
  2. ② The Hotel can change the contents of these terms; as with Section 1 above, they are in effect when announced or relayed to the Member.

Article 3. Business

  1. ① The management right for the present Member Services provided is held by the Hotel.
  2. ② The Hotel may use separate service companies for the Service management of a Member.

Article 4. Member registration

  1. ① Members who wish to use the present Service should undergo the fixed registration procedure set by the Hotel and, after payment of the annual membership fee, receive the membership card by completing the registration on the Member list.
  2. ② All information in the registration documents are assumed to be true. Any Member who does not enter his/her real name or who enters invalid information will not receive legal protection from the Hotel and may experience service restrictions.
  3. ③ The Member must abide by the terms set forth by the Ambassador Plus

Article 5. Classification of new members and renewed members

A newly registered customer is assumed to be a new member if renewal occurs one month after the expiry date.

  1. ① New member: A member who has paid the annual fee for the first time for this service or a member who has re-registered one month after the expiry date.
  2. ② New member: A member who has paid the annual fee for the first time for this service or a member who has re-registered one month after the expiry date.
  3. ③ The benefits of a new and renewed member may differ depending on the hotel's decisions.

Article 6. Membership cards and usage fee payments

  1. ① The 'hotel' will issue a membership within 10 days of completing registration (excluding weekends and holidays).
  2. ② No one other than the member may use the card.
  3. ③ If the member wishes get a card re-issued due to loss or damage, the club manager must be notified and a membership card re-issued by following the re-issue application procedure.
  4. ④ Responsibility for all inconveniences occurring before notification of loss belongs to the member.
  5. ⑤ Discounts and other services are offered only to the registered member in person, and corporations cannot apply for membership.

Article 7. Membership service provisions and use

  1. ① The expiry period for the membership service and card is one year from the date of payment.
  2. ② When the member is using membership services or using hotels and partner businesses of the hotels, the membership card must be shown to receive member privileges.
  3. ③ The membership card can only be used by the member in person and cannot be lent or delegated to other people.

Article 8. Member coupon use

  1. ① Coupons provided for the benefit of this membership service can be used for and by the hotel.
  2. ② Member coupons can be delegated.
  3. ③ No coupons are re-issued in the event of loss, damage, or theft.
  4. ④ There may be restrictions on coupon use and membership benefits for some businesses and promotions.
  5. ⑤ Coupons can only be used within their expiry period.

Article 9. Member information change

The member has a duty to notify the hotel in the event of change in registered information and the hotel holds no responsibility for inconveniences resulting from the failure to do so.

Article 10. Hotel use

The hotel has the authority to put into effect changes, adjustments, and implementations of new terms after notifying the member if there is a valid reason to change, adjust, or implement new terms of use.

Article 11. Loss of membership qualifications

The hotel can suspend or terminate membership qualifications in the below cases and, in the event of suspension or termination, the paid annual fees are not refunded.

  1. ① If the application form was filled out with false information.
  2. ② If the membership card was used for inappropriate purposes (e.g., after registering for a membership card, the member profited by selling the free coupons, etc.)
  3. ③ If the member has violated these terms.
  4. ④ If the member disturbs the normal operations of the hotel.

Article 12. Withdrawal and refund

If the member wishes to withdraw from membership, it must occur within one month of registering, and the membership card and coupon book provided must not have been used. In this case, a full refund is possible. However, if the member withdraws membership under conditions other than the above, a refund is not possible.

Article 13. Adjustment of registration fee

The annual fee of this service may be adjusted annually after price assessment based on the increase in utility costs, prices, and other economic factors.

Article 14. Privacy protection

  1. ① The hotel abides by the privacy protection policy set by the related legislation and hotel in order to protect the users' privacy, including registered user information. The hotel is not responsible for any information exposed due to the fault of the user.
  2. ② The hotel can maintain a separate privacy policy in order to protect members' private information.
  3. ③ The hotel uses collected personal information only in the categories stated in the Collection, Provision, and Use of Personal Information Agreement as consented to by the member, for the optimization of member services, customer target marketing for a more active service, etc.
  4. ④ Other items related to privacy protection is available on the homepage.

Article 15. Revision

The hotel can revise the terms of use if its necessity has been validated for the proper operation of member services, and the effects of revision apply to all members under this contract.

Article 16. Court of jurisdiction

The Seoul Central District Court is designated as the court of jurisdiction in the event of a dispute or lawsuit regarding contract rights and duties.

Club Amber Membership

CLUB AMBER 유료 멤버십 신규 상품이 출시 되었습니다.

문의 : 회원관리과 02-2278-4100