Also, Ambassador Hotel Group will notify any changes in the processing of private information including date of change and content of change via notice or pop-up within website. WE also take adequate actions on the changes including displaying the changes within company so that guests could always acknowledge the changes.
The processing of private information by Ambassador Hotel Group is explained below.
onsent to collect, use, and share private information based on processing of private information by Ambassador Hotel Group can be made by 1) Signing an “agreement that provides for collecting and using private information” attached to the “membership application;” 2) Agreeing over the phone after learning about private information processing on the website www.ambatelen.com from a membership management counselor; 3) Signing an agreement and delivering it via mail or other methods; and 4) Any other methods defined by related laws.
A. Items collected and purpose of use
Ambassador Hotel Group collects private information required for reservations and other services. Required information must be filled out for membership while optional information is not required for membership or use of services.
Ambassador Hotel Group collects private information required for reservations and other services. Required information must be filled out for membership while optional information is not required for membership or use of services. GAS (Grand Ambassador Seoul), GAI(Gyeongwonjae Ambassador Incheon), PACW (Pullnam Ambassador Changwon), NAG (Novotel Ambassador Gangnam), NAD (Novotel Ambassador Doksan), NAS (Novotel Ambassador Suwon), NADG (Novotel Ambassador Daegu), NAB (Novotel Ambassador Busan), MAG (Mercure Ambassador Gangnam), ISAG (Ibis Styles Ambassador Gangnam), IAM (Ibis Ambassador Myeongdong), IASW (Ibis Ambassador Suwon), IAB (Ibis Ambassador Busan), IAI (Ibis Ambassador Insadong), IAD (Ibisbudgut Ambassador Dongdaemun), IAH (Ibisbudgut Ambassador Haeundae), IBAD (Ibis Budget Ambassador Dongdaemun), IBAH (Ibis Budget Ambassador Haeundae)
B. Consent to provision of information to outsourced companies
Ambassador Hotel Group outsources processing of private information to provide better services and convenience to our guests. In the case of outsourcing, we strictly express compliance to laws related to protection of private information, confidentiality of private information, prohibition of sharing information with third parties, liabilities, period of outsourcing, removal of information upon expiration via outsourcing agreements, and so on.
Ambassador Hotel Group identifies the recipient of private information, purpose of using private information, items of private information provided, and period of use of private information. No private information will be provided to any third parties without consent unless stated below:
Your private information will be destroyed with no delay upon withdrawal of membership or achievement of collecting and using private information. In case of provision to third parties, we will order them to destroy the information. Ambassador Hotel Group will only use the information for the purpose of storage and the period of storage is outlined as below.
Ambassador Hotel Group destroys private information with no delay upon achievement of collecting and using private information. The process and methods of destruction is outlined as below.
Users have the right to request membership withdrawal or termination of reading, modification, or process via phone or email to the person in charge of private information.
In case of a request for modification, the relevant information will not be used or provided. If the wrong information has been provided to third parties, a prompt notice of modification will be given to the third parties. The use of private information can be terminated except for inevitable cases, such as compliance with related laws, or possible physical harm to others, as well as infringements on assets or any other benefits.
Ambassador Hotel Group will handle private information deleted or terminated by request of users in compliance with “period of storage and use and the information” will not be read or used. Ambassador Hotel Group complies with related laws, such as Tourism Promotion Law, and prohibits membership for those less than 19 years of age.
Ambassador Hotel Group handles users’ private information with technical and managerial measures to protect private information. The private information process system is protected by a firewall system, and cookies are backed up to prevent counterfeit or falsification. Your private information is protected by a password. The password is accessible only by the user and any modification of personal information can be made by the user with the password.
Please do not disclose your password to anyone. Ambassador Hotel Group does not take any responsibility for the security of your password.
Neither Ambassador Hotel Group nor its employees will ask for your password via email or any other methods. After using the online services of Ambassador Hotel Group, please log out and close your web browser. When using public PCs, follow this step to prevent disclosing your private information to others. Ambassador Hotel Group takes technical measures outlined below to prevent loss, disclosure, or damage of your private information by hacking and so on.
Ambassador Hotel Group only has a limited number of people handling your private information. These employees are regularly trained on security to prevent any disclosure of your private information. Also, the required process for access and management of your private information will be prepared for employees while identifying the staff in charge and providing an ID and password.
Ambassador Hotel Group uses the cookie system to save and use your private information while operating the homepage. A cookie is a tiny text file sent from the server used for Ambassador Hotel Group to your browser and saved in your hard-disk. According to the security policy of your browser, you can decide whether to accept cookies or not.
Ambassador Hotel Group has a designated department and person responsible for the protection of private information and handling of users’ complaints. You can report any complaints with regard to private information to the responsible person or department. Ambassador Hotel Group will fully respond to users’ reports in a prompt manner.
Ambassador Hotel Group takes your opinions seriously. For any inquiries, please visit Ambassador Hotel Group or leave your inquiry at our website.
Ambassador Hotel Group does not send spam emails for its profit to users who refuse to receive them. In the event that Ambassador Hotel Group sends online marketing emails for the purpose of introducing product information, the group name should be easily noticeable in the titles and content of the emails. There should also be an explanation of how to refuse such emails.
This procedure of private information process was enacted as of November 15, 2007 and any changes, additions, or deletions due to modifications of related laws or security technology will be notified via the homepage of Ambassador Hotel Group.
The Ambassador Club (“Member”) by the Ambassador Hotel Group (Grand Ambassador Seoul associated with Pullman, Pullman Ambassador Changwon, Gyeongwonjae Ambassador Incheon Associated with Accor, Novotel Ambassador Seoul Gangnam, Novotel Ambassador Seoul Doksan, Novotel Ambassador Suwon, Novotel Ambassador Daegu, Novotel Ambassador Busan, ibis Styles Ambassador Seoul Gangnam, ibis Styles Ambassador Seoul Myeongdong, ibis Ambassador Seoul Myeongdong, ibis Ambassador Seoul Insadong, ibis Ambassador Suwon, ibis Ambassador Busan City Centre, ibis Ambassador Busan Haeundae, ibis budget Ambassador Seoul Dongdaemun, ibis budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).
An Ambassador Club Management Hotel is an Ambassador Hotel operating an Ambassador Club. The Ambassador Club Management Hotel can be viewed in the [AMBASSADOR CLUB] tab on the official webpage (www.ambatel.com).
If the member has reserved a room or a restaurant at an Ambassador Hotel that is no longer operating an Ambassador Club or is in the process of withdrawing membership before the actual stay or use, the member will not receive any membership services in the relevant hotel. Special provision services will be terminated from the day a hotel withdraws its Ambassador brand or leaves its business branch, even if the member has made reservations beforehand.
Given membership number when joining the website could be checked through ambatel.com PC and mobile App/web channel.
No more than two people can share the card and points saved in several different cards cannot be combined. Minors under the age of 19, corporations, societies, or other categories set by the hotel cannot apply for membership.
All information written in the registration form is assumed to be true. Members who enter false names or information cannot receive legal protection and may receive service restrictions.
After applying for the service through the registration channel, the card must be registered by creating an ID at the hotel website. The hotel holds no responsibility for any inconveniences occurring from not registering the card. The management responsibility of the ID and password belongs to the member, the ID and password must not be used by a third party, and if the ID or password has been stolen or is being used by a third party, the hotel must be notified immediately and its instructions followed.
The member must abide by these terms of service.
When desiring transaction of points for purchases, the card must be shown. The hotel may ask for private information in order to confirm identification of the member showing the card. In this case, the member must accept the request of the hotel in order to receive normal services.
The card is for private use only and, without prior consent from the hotel, cannot be lent, delegated, or used for insurance purposes. The hotel holds no responsibility for any losses from lending, delegating, or using the card for insurance purposes, nor is it responsible for any losses arising from not taking action after being aware that another person had used the card.
The member must take responsibility for the card and if the card is damaged, lost, or stolen due to negligence or deliberation, and the hotel must be notified of this immediately. If the hotel receives a notification of card damage, loss, or theft, the hotel must immediately register the incident and take other necessary measures, such as terminating the card. The hotel holds no responsibility for any losses which have occurred before notification of the incident to the hotel.
When purchasing a product viable for the savings service, the member will receive savings based on the method and rates of Ambassador Club regulations as notified by the hotel in the Terms of Service. Ambassador Club card points are saved for spent fees designated to be viable for savings, excluding tax and other costs set by the hotel. Decimal points are removed before being saved.
Exempt from savings: discounted fees, tax, some promotions, minibar/room service/vouchers/coupons/points used, reservations, and travel agency products from a website other than www.ambatel.com, overlapping card points from another membership.
A member can request point adjustments by submitting receipt documents to the hotel within 30 days from the day of the point-applicable transaction. If the hotel determines the request is valid, points will be adjusted within four weeks. If the hotel determines that the saved points of a member re invalid, points can be adjusted after a notification letter or email is sent to the member.
Point savings from a stay in a room is only applicable if the reservation was made directly to the hotel, on the official website (www.ambatel.com), or by using an official app. Points can be saved based on the fee paid by the member for the stay, for a maximum of two rooms per stay. In this instance, the member must stay in person and points are given based on the number of nights stayed by the member.
If a member presents the membership card and another discount card during the transaction of a product purchase and requests a dual savings or discount, the hotel can refuse. However, in the case of a paid membership card or a partnership credit card of which the hotel was notified of beforehand, the transaction will first receive the discount then have the points saved. This may change depending on the hotel's decision.
Points are not saved for payments made before membership registration. Also, points which are saved in violation of these terms can be deleted or the service cancelled without notification.
Accumulated points are converted to usable points on the date of point receipt, and usable points can be used when the accumulated points are greater than the minimum usable points set by the hotel. Members with enough usable points can use points to partially or completely pay fees when purchasing a product at locations designated beforehand by the hotel. Designated locations in which points can be used and regulations regarding accumulated points can be found on the homepage, Terms of Service, etc. These may change depending on the hotel's decision.
Point use: 1 point = KRW 1 / can be used in units of 1,000
Points are effective for two years from the month of saving, and after two years from the first month of saving the points expire on a first-in first-out basis on the last day of every month at 24:00 hours. Expired points cannot be restored by any means. Saved points cannot be provided as cash and cannot be exchanged for vouchers or other products.
Based on the conditions set by the hotel, the AMBASSADOR CLUB categorizes the membership grades into four classifications: Classic, Silver, Gold, and Platinum.
A member receives the Classic grade immediately upon joining the AMBASSADOR CLUB, and must fulfill the criteria set by the hotel to maintain or receive a grade promotion. Every 1st day of the month, membership grade will be adjusted according to the total amount paid(VAT excluded) during recent 12 months for rooms, F&B outlets, and banquet, and the given grade is valid for 12 months.
Privileges in addition to discounts, points, savings, etc. are offered to members of Silver grade or higher. Privileges are only offered to the member in person and the relevant reservation must be applicable for point savings. Grade based privileges are detailed in the [Ambassador Club] section on www.ambatel.com. The hotel may change the grade composition, privileges, and contents based on management status. In the event of changing privileges and contents, members are notified via electronic mail or a method designated at the hotel or the homepage. If an intention to withdraw membership is not communicated within one month of receiving the above notification, it is assumed that the change in Terms of Service has been agreed to.
A member has the right to check various privileges and points by logging into the hotel website or making an inquiry to the hotel. A member can be notified via an upload on the homepage, email, etc. of program change details, information, and points. The hotel holds no responsibility for inconveniences due to a member's negligence in checking the electronic letter or by providing incorrect information.
A member can request withdrawal of membership via a self-chosen method including, in person, email, or phone at any time, and the hotel will proceed with the necessary steps for membership withdrawal as soon as possible. At this moment, all saved points expire and the relevant member's account is terminated. In the case of Section ③, membership is terminated without notification.
A member who has lost qualifications due to the above reasons can appeal that the relevant reason was not due to their deliberation or negligence. In this case the hotel will evaluate the validity of the member's appeal and, if it is determined to be valid, normal access to services will be restored for the member.
The withdrawal of membership by request or the removal of qualifications based on the above reasons is confirmed in the following instances:
When membership is withdrawn by request, all point savings can no longer be used and points expire automatically on the day of the request. If qualifications are lost due to reasons listed above, points saved up to the day of qualification loss are automatically deleted.
The hotel will provide services until the self-determined date of service termination, and in the case of terminating a service due to circumstances, the service can be terminated by notifying the members in person or by email 90 days before termination. After termination of service the member cannot receive point savings benefits at the hotel, the existing points must be used until a separately determined date, and if the points are not used by then, they automatically expire.
The hotel uses collected private information only in the categories stated in the Consent of Collection, Provision, and Use of Private Information as agreed to by the member for the optimization of member services, customer target marketing for a more active service, etc. Although by principle the hotel must conduct the processing and management of collected private information within itself, if necessary the work may be consigned partially or completely to companies designated by the hotel.
The member must immediately notify the hotel of any changes in private information provided to the hotel. The hotel does not take any responsibility for any losses due to the negligence to do so.
All responsibility of violation of the terms set by the hotel is held by the violator and, if another party was harmed by this violation, they must be compensated by the violator.
The copyright and intellectual property rights for materials within the hotel homepage www.ambatel.com belong to the hotel, and must not be used or made available for a third party to use for profit making purposes by copying, transmitting, publishing, distributing, broadcasting, or other method without prior approval from the hotel.
The member agrees that the interpretation and implementation of these terms must sufficiently reflect the position of the hotel, in consideration that the services are provided to the customers using the hotel on a good will dimension, points are offered free of charge, etc. The Seoul Central District Court holds jurisdiction for any conflicts related to these terms.
Supplementary Notes: These terms were last revised on December 1, 2015.
* These terms may be changed based on the decision of the hotel.
The objective of these terms is to set forth the basic items related to the registration qualifications and procedure for services provided to the Ambassador Plus member (“Member”) by the Ambassador Hotel Group (Grand Ambassador Seoul Pullman, Gyeongwonjae Ambassador Incheon, Grand Mercure Ambassador Changwon, Novotel Ambassador Seoul Gangnam, Novotel Ambassador Seoul Doksan, Novotel Ambassador Suwon, Novotel Ambassador Daegu, Ibis Styles Ambassador Seoul Gangnam, Ibis Styles Ambassador Seoul Myeongdong, Ibis Ambassador Seoul Myeongdong, Ibis Ambassador Seoul Insadong, Ibis Ambassador Suwon, Ibis Ambassador Busan, Ibis Ambassador Busan Haeundae, Ibis Budget Ambassador Seoul Dongdaemun, and Ibis Budget Ambassador Busan Haeundae are collectively referred to as “Hotel” hereinafter).
A newly registered customer is assumed to be a new member if renewal occurs one month after the expiry date.
The member has a duty to notify the hotel in the event of change in registered information and the hotel holds no responsibility for inconveniences resulting from the failure to do so.
The hotel can suspend or terminate membership qualifications in the below cases and, in the event of suspension or termination, the paid annual fees are not refunded.
If the member wishes to withdraw from membership, it must occur within one month of registering, and the membership card and coupon book provided must not have been used. In this case, a full refund is possible. However, if the member withdraws membership under conditions other than the above, a refund is not possible.
The annual fee of this service may be adjusted annually after price assessment based on the increase in utility costs, prices, and other economic factors.
The Seoul Central District Court is designated as the court of jurisdiction in the event of a dispute or lawsuit regarding contract rights and duties.